Privacy Policy

Information We Collect

Depending on how you interact with our website, we may collect information reasonably necessary for providing or responding to our services.

• Full name
• Email address
• Telephone/WhatsApp number, where provided
• Programme or service of interest
• Enquiry or message details
• Information provided during counselling or programme enquiries
• Payment and transaction-related information when you enrol in a paid programme

How We Use Your Information

• Respond to enquiries
• Provide counselling or programme information
• Process programme enrolment
• Process payments through authorised payment providers
• Communicate with candidates regarding programmes and services
• Provide customer support
• Improve our website, services and educational experience
• Maintain records related to enquiries and transactions
• Comply with applicable legal or regulatory requirements

Contact Form and Email Communication

Information submitted through the website enquiry form may be transmitted through third-party email or form services used by Royal Med Academy, including EmailJS, and delivered to the academy's designated email account.

Third-party service providers may process information submitted through the website as necessary to provide their services. Their processing is subject to their respective privacy policies and terms.

Payment Information

Where online payments are enabled, payments may be processed through Razorpay or another authorised payment service provider.

Royal Med Academy does not intentionally collect or store complete card numbers, CVV numbers, UPI PINs, passwords, or other payment authentication credentials on its website. Payment-related information is processed by the relevant payment provider in accordance with its own terms, privacy policy, security practices and applicable laws.

Cookies and Technical Information

The website may use cookies or similar technologies where required for website functionality, security, performance, or analytics if enabled. This policy does not claim that analytics or tracking tools are currently enabled.

Third-Party Services

The website may use third-party services such as Vercel for hosting, Cloudflare for DNS, security and domain services, EmailJS for contact form or email delivery, Razorpay for online payment processing when enabled, and WhatsApp for communication or enquiry links. Users should review the relevant third-party privacy policies where appropriate.

Data Security

We take reasonable measures to protect information submitted through the website. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, and complying with applicable legal obligations.

Your Privacy Choices

Depending on applicable law, you may contact us regarding the following matters. Requests should be made using the academy's official contact details.

• Access to personal information
• Correction of inaccurate information
• Withdrawal of consent where applicable
• Questions regarding the use of your information
• Requests relating to deletion where legally applicable

Children

Our services are intended for adults and healthcare professionals. The website is not intentionally directed at children.

Changes to This Privacy Policy

Royal Med Academy may update this Privacy Policy from time to time. The updated version will be published on this page with the revised effective date.

Contact

For privacy-related questions or requests, please contact Royal Med Academy using the details below.

Email: royalmedicalacademy@gmail.com

Telephone: [ADD OFFICIAL TELEPHONE NUMBER IF AVAILABLE]

Address: [ADD OFFICIAL REGISTERED/BUSINESS ADDRESS IF AVAILABLE]